FAQs
1. Are all your items authentic?
Yes. Every item is carefully inspected and verified by our team before being listed. We guarantee 100% authenticity on all designer pieces.
2. What condition are the bags in?
We only select high-quality, gently-used items. Each product page includes detailed descriptions and close-up photos showing the exact condition, including any signs of wear.
3. Do you offer returns or exchanges?
Yes, we accept returns within [X days] if the item doesn’t meet your expectations. Please see our [Returns & Refund Policy] for full details.
4. How do you source your designer pieces?
We work with trusted suppliers and professional resellers across the world. Our focus is on curating timeless, premium pieces that meet our strict quality standards.
5. Will I receive the original packaging?
Original packaging is included only when available. We always mention this clearly on the product page. If not, we ensure safe and elegant packaging.
6. How do I know when new items arrive?
Sign up for our newsletter to be the first to know about new arrivals, exclusive drops, and special offers. We add fresh pieces weekly.
7. Do you offer personal shopping assistance?
Yes! You can describe the designer, item, or style you're looking for and we’ll curate personalized recommendations just for you.
8. What payment methods do you accept?
We accept major credit cards, PayPal, and Klarna (Buy Now, Pay Later). We’re constantly working to expand our payment options based on your needs.
You can reach us in two ways
1. Chatbot: Ask your question directly through our chatbot on the webshop.
2. Email: You can email us at info@heritagefashion.eu, and expect to get a response within 72 hours.We’re here to assist you with any questions or concerns!
